Holiday Inn Express & Suites Willcox, hotel in Willcox, Arizona, USA

The room was clean at Holiday Inn Express, but we booked a king-size bed, but got a double room with a queen-size bed. The pool was absolutely disgusting. It was baked with seaweed. Obviously, it has not been removed for a long time. It is not worth the 135 dollars that we paid for the room.

We arrived at We arrived at Holiday Inn Express at the Corn Festival, and we needed a large room for 3. We got a room with 2 queen-size beds and a chaise lounge. Our beds were very comfortable, the bed was not. Some things looked outdated, some were soiled, and we had an air conditioner problem due to monsoon storms. All this, as they say, I gave this 5-star review because they provided the most excellent customer service throughout their stay. The front desk staff was very helpful with me, dealing with my 14-year-old niece and her need for privacy, talking on her mobile phone that was ever connected. I usually do not care about the «easy bake» pancake machine, but they were very good (I came back for a few seconds). When it came to the departure staff, they listened to my complaints, took notes and assured me that their staff were investigating everything, and I would receive an email with the results. I received this letter within a few hours, and they really accomplished what they said they would do. We also got a good discount on our room. I liked the way they deal with things and I will definitely stay here again.

We picked the Holiday Inn because it was pet friendly. The staff was very accommodating and gave us a room right at the back door. The hotel is right off of I-10 and easy to get to.
The rooms were nice and the beds were comfortable.
Willcox is close to many local attractions.

Holiday Inn Express Hotels are usually good and this was no exception. Nice room with the standard amenities — microwave, frig, K-cup coffee maker, wireless Internet. The bed was comfortable and the room was quiet. The bathroom lights were very dim but everything else was fine.

It is built like a normal Holiday Inn Express and includes the normal amenities expected. However, it was somewhat run down in ways that were disappointing.
There was a door to enter the breakfast room from outdoors, but the room key wouldn't work.
The ice machine worked only on the second floor, not the first or third.
The air conditioner had no thermostat.
The TV was pretty small and it would not allow for us to connect our computer to watch videos on the TV that we had on the computer.
It did have a Keurig coffee maker, a refrigerator and a microwave. The bathroom was reasonably large with sufficient counter space by the sink.
The breakfast included a large choice of food, but to us none of it was appealing. I had an apple and my wife had a cinnamon roll (which are always good at Holiday Inn Express). Usually I'm a big breakfast eater.